This guide has
been designed to help you understand the manufacturing, delivery and
installation process of your project and the limits of our responsibilities as
Thank you for selecting Modern Countertops and
Cabinets, Inc. We are quite certain you will be pleased with
the quality of workmanship and materials that we install into your home and are
confident that it will serve you for years to come.
remodeling is a difficult experience. Inconveniences such as noise,
messiness and time delays are simply unavoidable. If you know what to
expect however, it becomes easier to adjust. We urge you to carefully read
this guide to better familiarize yourself with the process and procedures of the
overall project. We believe it will eliminate many unnecessary
misunderstandings and will enable you to clearly understand exactly what our
responsibility is as the contractor and your responsibility is as the purchaser.
receiving the contract for work to be performed, please study and familiarize
yourself with the completed prints to be certain you are satisfied with the
design, materials, colors, specifications and dimensions to be used. You
will be required to sign off on the completed drawings prior to performing any
work. It is our policy to create and maintain the best possible reputation
for fair dealings and integrity. Therefore, the policy of our company is
to put all agreements in writing. We will not charge or construct anything
without a written and signed change order nor will we be responsible for delays
due to unsigned or incomplete change orders. You will receive a copy of
the signed change order. All changes that reflect additional costs to the
original contract must be paid in advance.
your drawings and specifications carefully, because your cabinetry and
countertops will be constructed and installed based upon the information
represented in these drawings. Therefore, if there is an item you feel we
have inadvertently failed to include, call us immediately. Anything not
included on the drawings at time of signing will be considered an extra cost,
and will be added only per a Change Order.
Upon us receiving
the signed contract and deposit you will be given an installation date.
This will be the firm date contingent upon delays beyond our or your control.
If you, your contractor or anyone other than a representative from
Modern Countertops and Cabinets, Inc. needs to
change the original install date, we will reschedule according to the next
available installation opening on our calendar. This may amount to 2 - 6
weeks from the original install date.
Sometimes in the
flow of the job, you will find a great majority of work completed at a fast and
smooth pace, while at other times unforeseen circumstances as well as
unfortunate over sights can cause apparent slow downs. This is a common
occurrence and should not be a cause for alarm or panic. Please be aware
that many obstacles exist during the installation process such as out of square
walls, out of level floors and ceilings, mechanical or electrical obstructions,
etc. These conditions are normal and are addressed in many tactical ways.
When we find it necessary, we will address issues of concern with the customer
or contractor to establish the best resolve for the situation. As the job
nears completion the installer and or salesman will discuss with you any
unfinished items and write them on a completion punch list. Occasionally,
due to order delays or unavoidable circumstances the job is temporarily
halted at a near completion stage. Once there is mutual understanding of
the modification or alteration to be made we make every effort to immediately
commence any adjustments, remakes or repairs to complete the job. Keep in
mind that custom made parts, remakes and components may take considerable time
to complete. We prefer not to rush components to the extent that we
compromise quality. We will be persistent and diligent in completing the
project in a timely manner. We will not be obligated or liable for
compensation due to unforeseen delays or circumstances.
installation, it is important to understand that work areas can become cramped
and confined. Please do not bring in subcontractors until we are finished
with our work. This can create tension among everyone and have a negative
effect on the overall outcome of the job. Our designers and/or installers
can advise you as to when you may bring in electrical, plumbing or mechanical
contractors to complete their tasks.
TEAR OUT / RIP OUT
"Tear out or
rip out" indicates that we will remove and cart away all cabinet and
countertop components from the job site on a predetermined date. You will
be responsible for removing everything from the countertop surface as well as
cabinet interiors and placing them in a room other than the immediate work area.
We do not disconnect appliances, sinks or mechanical components or remove them
from the installed locations nor are we responsible for their disposal. We
are not responsible for contracting plumbers, electricians or mechanical
"No tear out
or rip out" means you will remove and discard all cabinets, countertops and
appliances from the work area. You will be responsible for moving any
appliances or debris into rooms away from the immediate work area. All
related pre-plumbing, electrical or mechanical work provided by you must be
completed prior to any new installations.
Prior to TEAR OUT
INCLUDED. Please remove everything from the countertop surface as well as
everything in the bottom base cabinets. Remove the drawers with all items
left in them and place them in another room away from the work area. We do
not disconnect appliances, sinks or mechanical components or remove them from
their installed locations nor are we responsible for their disposal. We
will not regrout or take responsibility for tiles that may become loose, chip or
break in the tear out process.
If you perform
the tear out you will be required to remove and discard all the countertops and
backsplashes. Please remove all items in the bottom cabinets. The
drawers may be removed with all items left in them and placed in another room.
You will remove all applicable appliances away from the immediate work area and
replace them when we have completed our installation.
In choosing high
pressure laminate as your countertop surface, you have chosen a product that is
decorative and inexpensive. The surface itself is scratched resistant to a
mild degree and with proper care and caution will look and last many years.
Due to the nature of this product it is susceptible to expansion and
contraction, whereas tight seams may open and be damaged by water exposure.
The common sub
straight used under the high pressure laminate is a commercial grade particle
board. It is used for its stability and cost effectiveness. It is
important to note that this product is susceptible to expansion when exposed to
water especially where there may be seams and joints near sinks and dishwashers.
If high pressure
laminate is the product of choice, you may request an exterior grade sub
straight for an additional cost which will warrant water damage from none to
NON INSTALLED JOBS
The customer will
be responsible for all aspects of the installation process. In the
uncommon event where a component or part is damaged or manufactured incorrectly,
we will work promptly to correct, replace or repair the component that will
complete our contractual agreement. We will not take responsibility for
any additional cost or expense incurred due to delays, reinstallation, and
additional trips by subcontractors or installers.
AREAS OF CONCERN
Because of the
nature of the work, installations are disruptive. You will experience an
increase of dust and dirt in your house. Our men make every effort to keep
this to a minimum and broom clean after each day of progress. You can be
helpful by protecting carpeted walking areas with old sheets, plastic or paper
runners. Our workmen are courteous and professional. Please allow
them access to your phone and bathroom.
Even in the world
of custom cabinetry there are standards in construction methods and materials.
Most of which may be alternated with the potential of additional expenses.
It is the responsibility of the customer to carefully review these methods as we
will not alter standards mid stream or after construction at the expense of
Modern Countertops and Cabinets, Inc.
Because no two
trees look alike and even select woods vary in color and character markings such
as streaks, knots and grain patterns. Since the stains may attract
differently to these grain patterns, some natural light and dark areas may
result. The beauty lies in these natural variations of color and grain
that give each cabinet its own individual charm.
The beauty of
these products is protected with a furniture-equality catalyzed exterior finish.
After a period of time, there may be changes in the finish color as it ages in
its surrounding conditions. Due to this natural aging process, the finish
can also "deepen" over time, darkening the color of the wood or creating a
"shadowing" effect where doors overlap the frame. These are inherent
characteristics of the finish, and the natural aging process adds to the unique
appearance of the cabinetry. When adding new components to existing
cabinetry at later dates these minor differences in tone may not match the
finish and color of aged components. We make every effort to come as close
as possible to the existing finishes. We do not guarantee color match.
your home is personal retreat against the day-to-day stresses of life.
Within your home, your pattern of living is uniquely customized to your needs
and individuality. You should expect and be prepared for certain emotional
reactions as your lifestyle is temporarily disrupted. When our work is
completed, however, the temporary inconveniences will be small in comparison to
the years of enjoyment your new kitchen and or bath will bring. It is our
staff's dedication and desire to make this experience and resulting product
everything you want it to be.
Please refer to
the Warranty page for an explanation of the terms and conditions of our service
liabilities as well as our service program. Receipt of your complete final
payment constitutes the validation of your Warranty period